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Keenans Lettings Ltd - Tenant FAQ

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Tenant FAQ

  1. What references do I need to get before renting?
  2. What happens with my deposit once paid?
  3. Who is responsible for contacting the utility companies after I move in?
  4. How do I pay my rent?
  5. What happens if I can’t pay my rent on the agreed date?
  6. How do I serve notice should I wish to vacate the property and end the agreement?
  7. Is it possible to end my Assured Shorthold Tenancy Agreement early?
  8. How do I stop my payments to the agent once my tenancy period has elapsed, and I no longer wish to rent the property?
  9. What do I need to do with my keys at the end of the tenancy?
  10. Are there any fees due at check out?
  11. How/When do I renew my tenancy?
  12. What should I do if I have any maintenance problems?
  13. What should I do in the event of an emergency?

1. What references do I need to get before renting?

As part of the referencing process you will be required to provide ID. Photo ID can be your driving licence or passport. Address ID can be either a bank statement, council tax bill or utility bill dated in the past three months.

You will also be required to supply your last five years of addresses for the purpose of a credit search and the details of your current landlord if you are in a rented property.

When you are being referenced, prior to letting a property, it is important that the information you provide is as honest and as accurate as possible. This will reduce the likelihood of the let being denied. Van Mildert Landlord & Tenant Protection will carry out references on our behalf. The areas of interest to Van Mildert are listed below.

  • County court judgements
  • Income to rent ratio
  • Breaks in employment
  • Landlords references
  • Credit scores

Please note our right to withhold any costs incurred to the business should the tenancy not proceed in the event that: references prove unsatisfactory; the tenant withdraw the application; reference requests are not returned within 30 days. In the event that your application does not proceed through no fault of your own, your fees will be refunded.

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2. What happens with my deposit once paid?

It will usually be the equivalent of a month's rent, though additional deposit funds may be required to be paid if it is agreed to allow animals at the property at a rate of £100 per pet or as negotiated and is protected. 

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3. Who is responsible for contacting the utility companies after I move in?

Your agent should inform the water, gas and electric companies and the local authority for the council tax, in writing at the start of your tenancy and supply them with any meter readings. It is advisable for the tenant to contact the appropriate companies directly to ensure they have received the letter and have set your account up. This process will be repeated at the end of the tenancy to ensure the correct usage is apportioned to the correct tenants.

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4. How do I pay my rent?

The rent is paid out of your account automatically. If you would like your rental payment to be paid out on a different date moving forward, you should notify your agent of this prior to the commencement of your tenancy.

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5. What happens if I can’t pay my rent on the agreed date?

If you are unable to pay rent on the agreed date, you must contact your agent as soon as possible to discuss how and when you are able to make a payment. Any late payments may incur a penalty charge that will be required as soon as possible. You will be issued with a letter of arrears as soon as the late payment is noted by your agent.

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6. How do I serve notice should I wish to vacate the property and end the agreement?

You should first refer to your tenancy agreement to check how much notice you must serve prior to ending the tenancy. Once you have done so, you should contact your agent via email to advise them of your wish to leave the property on the date specified which is a minimum of one calendar month to in our case: kpm@keenanslettings.co.uk and also send your notice in writing to the Landlord including the property address and your full name, your forwarding address if known at this time, and the date you intend to vacate the property.

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7. Is it possible to end my Assured Shorthold Tenancy Agreement early?

If you wish to end your tenancy agreement before the end of the agreed fixed term then please contact your agent or landlord to discuss the situation and the possible 'surrender of the tenancy' each case will be treated on an individual basis.

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8. How do I stop my payments to the agent once my tenancy period has elapsed, and I no longer wish to rent the property?

Once you have served the correct notice and had confirmation of your end date you will need to contact your bank to cancel any future standing orders that are due to go out after your end date.

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9. What do I need to do with my keys at the end of the tenancy?

On the final day of your tenancy either your agent or the landlord will attend to carry out a check-out inspection to ensure the property is in good order. If you would like an inspection prior to your final day to assist you in identifying any issues you should contact your agent or in our case, please contact the office on 01282 507 250 to arrange a suitable time and date.

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10. Are there any fees due at check out?

You are expected to leave the property in a clean and tidy state, or as you found it on check-in. The property will be inspected prior to check-out and if there are any issues within the property that were not evident upon check-in, then you may be liable to charges, which can be taken from your deposit.

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11. How/When do I renew my tenancy?

If you wish to remain in the property after your initial period of e.g. 6 months, and the landlord agrees to let the property to you, you should contact your agent within 60 days prior to the agreement ending, to inform them of your wish to stay in the property. If no notice is received by either party, the contract will lapse into a statutory periodic tenancy. The tenancy will proceed as a statutory periodic agreement which will run month by month until either party serves the required written notice.

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12. What should I do if I have any maintenance problems?

Here at Keenans, for our fully managed properties* we provide a 24 hour, 7 days a week emergency helpline. If you have any problems with the property  i.e. boiler issues, leaks, flooding, electrical faults, please notify via logging into your My Property File account, where possible, please take photographs accompanied by a description of the issue and submit. Alternatively, please email the issue to kpm@keenanslettings.co.uk. One of our lettings team will receive the information, and will allocate a suitable, qualified contractor who will aim to visit the property within 48 hours, dependent on the severity of the issue. In an emergency, please dial the emergency number as provided at move in and as shown on your AST (for fully managed properties only).

* Applicable only if the property is fully managed at the landlord’s request. For other tenancy packages (tenant find / rent collection) you will be in receipt of the landlords contact details, who can be contacted should any issues arise. If you are unable to find it, please check your Assured Shorthold Tenancy Agreement or DPS paperwork for this information or email kpm@keenanslettings.co.uk and we will supply the relevant contact information as soon as possible.

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13. What should I do in the event of an emergency?

If you have an emergency that is life threatening or is a serious threat to the property, you should first contact the emergency services. You should also aim to contact both the landlord and your agent as soon as possible.

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